John Lewis Partnership
Happiness as purpose of business
The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness. The Partnership has over 90,000 Partners who own 43 John Lewis shops (31 department stores, 10 John Lewis at home and shops at St Pancras International and Heathrow Terminal 2), over 300 Waitrose supermarkets, an online and catalogue business - johnlewis.com, a production unit and a farm, and share in the benefits and profits of a business that puts them first.
Not many companies have a written constitution that sets out their principles, governance system and rules. The Constitution states that 'the happiness of its members' is the Partnership's ultimate purpose, recognising that such happiness depends on having a satisfying job in a successful business. It establishes a system of 'rights and responsibilities', which places on all Partners the obligation to work for the improvement of our business in the knowledge that we share the rewards of success.